Frequently Asked Questions

You can reserve an item(s) by calling us at 910-338-9080, emailing us at jenericrentals@yahoo.com. 

Or contacting us through Facebook messenger.

We accept cash, credit cards, and venmo. A 50% NON-REFUNDABLE deposit of the total amount is required to book.  Remaining balance is due 10 days before the event. 

Yes, you can cancel your reservation up to 10 days before the scheduled event. Unfortunately we will be unable to refund your deposit.  You may change or move the date one time from the original deposit date and the deposit will be reapplied to a new date if reservation is postponed. 

Yes, in fact some items REQUIRE set up and pick up.  We offer FREE delivery, set up and pick up for item(s) totalling $50 or more within the Wilmington area. Please contact us to find out if you fall within our delivery parameters. If you are not within our delivery area we charge a delivery fee based on your location.

Accidents happen. We understand this, however while our items are in your care and under your supervision you are responsible for the proper care and treatment of them. If something breaks or is damaged in any way you will be held responsible for either having the item fixed or replacing the item if it is beyond repair.

Absolutely! We encourage you to come by and preview the item before renting it. All you have to do is schedule an appointment that is convenient we would love to meet you! 

All rentals are for 24 hours unless otherwise stated.

 Yes, we require a non refundable 50% deposit along with a signed agreement to save the date for your event. The remainder of your balance will be due 10 days before your event date.